Preferences

What are Preferences?

Preferences are special features or services that riders can choose when booking a ride. They help customize the ride experience based on specific needs.

Common Examples:

• Child Seat – For families traveling with young children
• Pet-Friendly – For riders traveling with animals
• Wheelchair Accessible – For passengers with mobility needs
• Female Driver – For riders who prefer a female driver
• Quiet Ride – For passengers who prefer minimal conversation
• Temperature Control – For adjusting climate settings

Important: Each preference has an additional cost that gets added to the ride fare.

How Preferences Work – Simple Flow

Step 1: Rider Selects Preferences

When booking a ride, the rider can select one or more preferences they need for their trip.

Step 2: System Calculates Extra Charges

The system automatically adds the cost of each selected preference to the ride fare.

Step 3: Matching with Right Drivers

The system only shows the ride request to drivers who can provide the selected preferences.

Step 4: Final Cost Display

The total ride cost (base fare + preference charges) is shown to the rider before confirmation.

How Preference Pricing Works

Each preference has a different price depending on:

• Location (Zone) – Prices can vary by city area
• Vehicle Type – Prices can differ for cars, SUVs, vans, etc.

Example Pricing:

Child Seat preference:

• Downtown Area + Sedan = $2.00
• Downtown Area + SUV = $2.50
• Airport Area + Sedan = $3.00
• Airport Area + SUV = $3.50

Note: Prices are set by administrators and can be updated anytime based on business needs.

Admin Configuration – Simple Steps

Setting Up Preferences

1. Go to Admin Panel → Preferences section
2. Create new preferences with names and icons
3. Set preferences as Active or Inactive

Setting Preference Prices

1. Go to Admin Panel → Vehicle Types section
2. Select a vehicle type (e.g., Sedan, SUV)
3. Select a zone/area (e.g., Downtown, Airport)
4. In the pricing section, enable preferences
5. Set prices for each available preference

How Charges Are Calculated

When a rider selects preferences, the system:

1. Checks which preferences were selected
2. Looks up the price for each preference based on location and vehicle type
3. Adds all preference costs together
4. Adds this total to the base ride fare

Calculation Example:

Rider books an SUV in Downtown area and selects:

• Child Seat: $2.50
• Pet-Friendly: $1.50

Total Preference Charges: $4.00

If base fare is $10.00, then total ride cost = $10.00 + $4.00 = $14.00

Driver Side – How It Works

Drivers can indicate which preferences they can provide:

1. In the driver app, drivers select their supported preferences
2. Only ride requests matching their preferences will be shown
3. This ensures better service for riders and appropriate jobs for drivers

Example: A driver who has indicated they support “Child Seat” and “Pet-Friendly” will only receive ride requests that include these preferences.

Real-Life Examples

Example 1: Family with a Child

Situation: A parent needs to travel with a 3-year-old child.

Process:

• Parent selects “Child Seat” preference during booking
• System adds $2.50 to the fare
• Only drivers with child seats receive the request
• Parent sees total cost before confirming

Example 2: Pet Owner

Situation: A rider wants to bring their small dog.

Process:

• Rider selects “Pet-Friendly” preference
• System adds $1.50 to the fare
• Only pet-friendly drivers receive the request
• Rider travels with their pet comfortably

Key Points to Remember

For Administrators:

• Preferences must be created before they can be used
• Prices can be different for each zone and vehicle type
• Preferences can be turned On/Off as needed
• Regular review of preference usage helps optimize pricing

For Riders:

• Preferences add extra cost to rides
• All charges are shown before confirming booking
• Only drivers who support selected preferences will accept the ride

For Drivers:

• Indicate which preferences you can provide
• You’ll only receive requests matching your preferences
• Preference charges are automatically added to ride earnings